Warranty Information

The period of warranty will vary depending on the the product. 

1 Year Guarantee 2 Year Guarantee 3 Year Guarantee

The warranty period commences from the date of sale of the product by a retailer to the consumer (the schedule in each Vax warranty document sets out the warranty period for each of the Vax products). Should you require warranty work to be performed within the warranty period, present your warranty document with your dated proof of purchase to the authorised Vax service agent performing the service. Find your nearest agent by calling 1300 361 505 (Australia) or 0800 800 900 (New Zealand).

This warranty:

(a) covers the product against faulty materials or workmanship

(b) covers the replacement of parts, the repair labour used, a refund of the price of the product or other compensation for the remainder of the warranty period.


For Products sold in Australia, this warranty is subject to the Competition and Consumer Act 2010.

For Products sold in New Zealand, this warranty is subject to the Consumer Guarantees Act 1993.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Law.

For major failures with the service, you are entitled:

1. to cancel your service contract with us; and

2. to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Techtronic Industries Australia Pty Ltd ABN 98 002 277 509 and Techtronic Industries New Zealand Limited provides the warranty in relation to any Vax product (and any accessory supplied with it) that has been purchased in Australia or New Zealand when the product is determined by Techtronic Industries Australia Pty Ltd or Techtronic Industries New Zealand to have a defect in it’s material or workmanship.

Postal address for Australian residents:

Techtronic Industries Australia Pty Ltd
PO Box 1056
Mount Waverly
Victoria 3149
Phone: 1300 361 505
Email: vax_enquiries@ttibrands.com.au

Postal address for New Zealand residents

Techtronic Industries New Zealand Limited
PO Box 12806
Auckland 1061
New Zealand
Phone: 0800 800 900, 
Email: vax_enquiries@ttibrands.com.au