Support
VX3
Is there a high pitched noise coming from the machine?
The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.
To return the float to its original position, simply switch the machine off, allow it to drop down and then try again
No improvement?
Have you cleaned the filter?
Remove the tanks tank and lie the machine back
Remove the brush filter screen from behind the brushes and clean any lint/debris with your finger or some tissue
Replace the tanks and filter and try again
No improvement?
Go to 'Are there any obstructions?'
Are there any obstructions?
Switch the machine off and unplug from the wall socket
Lie the machine flat and remove the spinscrub brushbar
Turn the spindle on the top of the brushbar
Brushes turning?
No?
A new spinscrub brushbar is required, go to 'Spares' tab above
Yes?
Go to 'Have you checked the spindle?'
Have you checked the spindle?
Remove the spinscrub brushbar
Check the spindle on the top of the brushbar
The spindle should be approximately 1 inch in length and should have flat sides (not rounded)
Spindle intact?
No?
A new spinscrub brushbar is required, go to 'Spares' tab above
Yes?
Have you checked the suction from the motor?
Remove the dirty water tank and switch the machine on
Place your hand over the circular hole located on the machine, where the dirty water tank sits
Suction strong?
Yes?
Go to 'Have you cleaned your filters?'
No?
Have you cleaned the filters?
Remove the dirty water tank lid
Clean any lint/debris from the filter screen located in the top of the dirty water tank with your finger or some tissue
Remove the brush filter screen from underneath the machine behind the brushes
Clean any lint/debris from the filter screen with your finger or some tissue
No improvement?
Go to 'Have you checked the machine for a blockage?'
Have you checked the machine for a blockage?
Remove the front nozzle and rinse with warm water to clear any debris that may be clogged
Re-fit on to the machine and ensure the door for the hose is securely shut
Rinse the dirty water tank with warm water
Re-fit the tank on the machine ensuring that the lid is fitted securely
No improvement?
No water delivery through the main machine?
Remove and fill the clean water tank
Hold the clean water tank over the sink and press the valve at the bottom of the tank
Water released?
No?
A replacement clean water tank is required, go to 'Spares' tab above
Yes?
Re-fit the clean water tank back on the machine and try again
No improvement?
No solution delivery through the main machine?
Ensure the machine is set to 'Wash'
Remove the clean water tank
Fill up the solution compartment
Hold the tank over the sink and press the valve at the bottom of the solution compartment
Solution released?
No?
A replacement clean water tank is required, go to 'Spares' tab above
Yes?
Remove the foam on the machine where the solution tank sits
Rinse the foam with warm water to clear any residue
Replace the foam and clean water tank back on the machine and try again
No improvement?
No water/solution delivery through the hose?
Fill clean water tank
Select 'Wash' mode and switch the machine on
Using a pencil, press the valve on the front of the machine where the solution tube (attached to the hose) would normally connect
Does water release?
Yes?
A replacement hose is required, go to 'Spares' tab above
No?
Have you checked the hose?
Open the door on the nozzle where the hose fits in
Switch the machine on and place your hand over the hole to test the suction
Is there suction?
No?
Go to 'No suction from the base'
Yes?
Re-fit the hose and ensure that it is in place correctly
No improvement?
The hose will need to be replaced, go to 'Spares' tab above
There are no products matching the selection.