Vax Steam Fresh Steam Cleaner

I've had problems like this with 2 models both the original and replacement. I disassembled the base from the head and poked every hole with a metal pin unplug the unit first then gave the base a good bang on the floor to clear anything blocking it. And it produces steam again

Hi Patricia37 Thanks for reaching out, the trigger on this unit does need to be depressed for steam to be produced (we recommend intermittent use of the steam to prevent over wetting of the floor), and with regards to the white button i am unsure of what it is you are referring to, but with this being new some of these buttons/switches can be a little stiff but will loosen up with use, if you find it difficult to use after a few uses then please contact our customer service team for assistance. Reach out to us if you require any assistance via the Vax customer support team, AU: ☎ 1300 829 287 or vax.com.au/contact NZ: ☎ 0800 800 900 or vax.co.nz/contact

Hi, thanks for reaching out, this is quite unusual and I would recommend taking this unit back to the place of purchase and letting the team assist you in either operation or the warranty. Reach out to us if you require any assistance via the Vax customer support team, AU: ☎ 1300 829 287 or vax.com.au/contact NZ: ☎ 0800 800 900 or vax.co.nz/contact

Hi Thanks for reaching out, This steam mop may not be suitable for all floating floorboards or sealed floors – please check with your floorboard manufacturer first prior to use, and test your flooring/carpet/rugs by running the steam mop over a small hidden area, if no pile distortion or no damage occurs continue cleaning. Not suitable for use on wax polished floors or furniture, acrylic surfaces and synthetic, velvet or steam/water sensitive materials. Reach out to us if you require any assistance via the Vax customer support team, AU: ☎ 1300 829 287 or vax.com.au/contact NZ: ☎ 0800 800 900 or vax.co.nz/contact

Hi Johnson, thanks for reaching out, yes you can get a replacement water tank for this unit, it can be ordered via Bunnings at the special orders desk. Reach out to us if you require any assistance via the Vax customer support team, AU: ☎ 1300 829 287 or vax.com.au/contact NZ: ☎ 0800 800 900 or vax.co.nz/contact

Hi JObst, Thanks for getting in touch. This may be occurring due to a number of reasons: - Depending on the use the hard water filter may be blocked or discolored and needs to be replaced.(You can order from the spare component retailer "Stokes appliance parts" or the special orders desk at your local "Bunnings Warehouse" the part number is: 029158003008. - Alternatively, there may be a blockage within the machine (See attached image or your user manual for clearing this.) Reach out to us if you require any assistance via the Vax customer support team, AU: ☎ 1300 829 287 or vax.com.au/contact NZ: ☎ 0800 800 900 or vax.co.nz/contact

Hi Helzie, Thanks for getting in touch. The humming/ grating sound should be the heating elements working to produce steam. If you feel this causing the unit not to perform as well we'd suggest visiting a service agent for a closer inspection. Aus: vax.com.au/servicelocator | NZ: vax.co.nz/servicelocator Reach out to us if you require any assistance via the Vax customer support team, AU: ☎ 1300 829 287 or vax.com.au/contact NZ: ☎ 0800 800 900 or vax.co.nz/contact

Hi Coreo, Thanks for getting in touch. You can order a new hard water filter assembly for your unit through our spare component retailers "Stokes Appliance Parts" or the special orders desk at your local "Bunnings Warehouse". The part number is: 029158003008. Reach out to us if you require any assistance via the Vax customer support team, AU: ☎ 1300 829 287 or vax.com.au/contact NZ: ☎ 0800 800 900 or vax.co.nz/contact