Vax Citrus Burst Steam Detergent

Hi Asha, Thanks for getting in touch. Do you mean your steamer isn't delivering detergent? There are a few things to check: 1. Have you checked whether the correct setting has been selected? There are four settings: Max steam, Low steam, Max steam + detergent, and Low steam + detergent. Please note, your steamer will automatically set to Max steam (no detergent) every time you turn it on. 2. Has the detergent been diluted to the correct strength as per the fill lines on the unit? 3. Is the twin tank correctly fitted? See your user manual for step by step instructions for any of the above points - or for further troubleshooting, please contact our customer support team at the below details. Reach out to us if you require further assistance via the Vax customer support team, AU: ☎ 1300 829 287 or vax.com.au/contact NZ: ☎ 0800 800 900 or vax.co.nz/contact

Hi Dale, Thanks for getting in touch. If you are referring to the accessory bag that was provided to store all these accessories, you can order through our spare part retailers "Stokes Appliance Parts" or the special orders desk at your local "Bunnings Warehouse". The part number is: 029223008043 Reach out to us if you require any assistance via the Vax customer support team, AU: ☎ 1300 829 287 or vax.com.au/contact NZ: ☎ 0800 800 900 or vax.co.nz/contact