My brush bar isn't turning?
The drive belt on your machine could be damaged or may have snapped. Refer to the user guide appropriate to your machine for instructions on how to check and replace this.
My machine isn't picking up?
There are a couple of possible reasons for this: -
1) The Central HEPA filter may have come dislodged from the middle of the dust container. Check that the filter is correctly positioned.
2) Your filter may need to be cleaned or replaced. Remove the central HEPA filter and shake over a dustbin, if there are larger pieces of dirt/debris that will not come off the filter use the dusting brush to remove them. We recommend that filters are replaced every 12 months.
3) There may be a blockage in the hose. Use a broom handle to push it gently through the hose.
There is a burning smell coming from my machine?
The drive belt may have snapped or the brush bar may be jammed. Refer to the user guide appropriate to your machine for instructions on how to check and replace.
Why do my drive belts break?
In general drive belts break as a fail safe to prevent damage to the machine usually as a result of the brush bar being jammed.
A worn or damaged brush bar can subject the drive belt to undue resistance therefore causing premature failure.
Why does my vacuum cleaner cut out?
Vacuum cleaners generally cut out due to the thermal cut out being activated. The thermal cut out is activated as a result of the motor becoming extremely hot due to a reduced airflow. This is generally the result of the central HEPA filter being blocked or there being an obstruction in the hose. We suggest that you clean your HEPA filter by removing the central HEPA filter and shake over a dustbin, if there are larger pieces of dirt/debris that will not come off the filter use the dusting brush to remove them. We recommend that filters are replaced every 12 months.
Once the thermal cut out is activated it may take between 30 minutes to an hour for the machine to operate again. Turn off your machine, and unplug from the mains supply, and leave in a cool room.
Why do you recommend that a HEPA filter be changed every 12 months?
The HEPA filter consists of a number of corrugated channels, which collect dust preventing it passing into the motor. Regular maintenance of the filter will prolong its life however after 12 months of continued use, we believe that the filter has been subject to a fair degree of wear and tear and in order to maintain optimum performance we suggest it is replaced.
