Support

Vax Mach Power 8 Pet Upright Vacuum Cleaner
VMP8PU
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Q

Is there a smell of rubber?

A

Yes?

Go to 'Brushbar not turning'

Other smell?

Email us

Q

Is there an unfamiliar smell coming from the machine?

A

Yes?

Email us

Q

Accessing the belt and brushbar

A

 Switch the machine off and unplug from the wall socket

Remove the 5 screws underneath the machine

 Turn the machine over, remove the top cover

 Lift the brushbar to remove

Q

Have you cleaned the filters?

A

Remove the dirt container

Press the release button to empty the dirt

Visually inspect the dirt container release door 

Is there a seal around the outer edge? 

(Go to 'Maintenance' tab above for further assistance)

No?

A replacement dirt container is required, go to 'Spares' tab above

Yes?

Remove the filter from underneath the dirt container and tap to get all of the dust off

Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

No improvement?

Go to 'Have you checked the hose?'

Q

Have you checked the suction from the motor?

A

Remove the dirt container and the filter that sits directly underneath

Switch the machine on

Place a piece of paper over the vent located underneath the dirt container

Suction strong?

Go to 'Have you cleaned the filters?'

No?

Email us

 
Q

Have you checked the hose?

A

Remove the hose from the machine

Drop a small ball of paper down the top of the hose

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed

No?

Complete a visual check of the hose

Are there any splits/tears on the hose?

Yes?

A replacement hose is required, go to 'Spares' tab above

No?

Email us

Q

Cleaning the pre-motor filter

A

 Remove the dirt container

 Twist to remove the pre motor filter cover located where the dirt container normally sits

 Remove the pre motor filter from the cover

 Tap the filter against the side of a bin

 Rinse filter under the tap (no detergent)

 Allow 24 hours to air dry

Q

Emptying and cleaning the dirt container

A

 Remove the dirt container

 Release dirt from the dirt container

 Twist the lid to remove

 Remove the dust separator

 Tap the separator against the side of a bin, use a soft brush to remove any remaining debris

Q

Removing a blockage from the hose

A

 Remove the hose from the side

 Remove the hose where it joins the machine at the back and push a broom handle through to clear any obstruction

Q

Is the seal missing?

A

 Remove the dirt container and open the dirt release door

 Visually inspect the dirt container door. The seal (on the left, highlighted in orange) should be present 

Q

Have you checked the machine for a blockage?

A

Switch the machine off and unplug from the wall socket

Disconnect the main hose from the short lower hose

Remove the base cover to access the brushes

Drop a small ball of paper down the top of the lower hose

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed

No improvement?

Go to 'Brushbar not turning'

 
Q

Has the machine cut out whilst in use?

A

The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'No suction from the hose' for advice on how to clear the blockage.

Q

Has the machine been without power for over 24 hours?

A

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

Q

Is the brushbar not turning?

A

Switch the machine off and unplug from the wall socket

Remove the cover from the base of the machine to access the brushbar

Is the belt broken?

Yes?

A replacement belt is required, go to 'Spares' tab above

No?

Remove the belt and turn the brushbar by hand

Brushbar stiff to turn by hand?

Yes?

A replacement brushbar is required, go to 'Spares' tab above

No?

Email us

1 product

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    An all-in-one premium cleaning tool kit for your Vax vacuum - for effortless cleaning around the home. Contains: crevice, radiator, upholstery, up-top and mattress tools, pet hair attachment, and stubborn and soft brushes.

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1 product