Support

Vax Air Cordless Lift Upright Vacuum Cleaner
VX31
view
Q

Is it a whistling noise?

A

Remove the dirt container, open the bottom and clean all seals

Replace the dirt container and retry

Noise still present?

Email us

Q

Have you checked the suction from the motor?

A

Remove the dirt container

Switch the machine on

Place a piece of paper over the hole located where the top of the dirt container is normally attached to

Suction strong?

Yes?

Go to 'Have you cleaned the filters?'

No?

Contact us

Q

Have you cleaned the filters?

A

Remove dirt container

Lift handle and pull to remove the pre motor filter assembly

Pull to remove the filter from the filter assembly, tap to get all of the dust off

Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

Remove the separator from the dirt container

Inspect the holes for blockages and clear debris

No improvement?

Go to 'Have you checked the hose?'

Q

Have you checked the hose?

A

Remove the main body

Remove the dirt container

Press the button on the end of the hose to remove 

Drop a small ball of paper down the top of the hose, this is where the hose meets the dirt container

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed

No?

Complete a visual check of the hose

Are there any splits/tears on the hose?

Yes?

A replacement hose is required, go to 'Spares' tab above

No?

Contact us

Q

Have you checked the base for a blockage?

A

Remove the main body from the machine

Drop a small ball of paper down the top of the lower hose

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed

No improvement?

Go to 'Brushbar not turning'

Q

Is the brushbar not turning?

A

Recline the handle on the machine and switch the machine on

Press the brushbar on/off button on the machine

The brushbar should now be turning

No improvement?

Something may have obstructed the brush bar. Remove the main body and lie the vacuum cleaner flat

Remove brushbar cover and clear any debris from around the brushbar itself

Re-assemble the machine and stand in the upright position

Recline the handle and make sure the machine and brushbar are both switched on 

The brushes should now be turning

No improvement?

Contact us

Q

Has the machine cut out whilst in use?

A

The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'No suction from the hose' for advice on how to clear the blockage.

Q

Have you checked the battery and charger?

A

Before use, the battery requires a full 10 hours initial charge. To ensure the battery charges correctly, check the metallic connections on the charger, battery and machine are clear of any dust

Plug the charger into the mains and place the battery on to the charger ensuring the battery clicks in to place securely

The blue light should illuminate

Red light?

Battery is not fitted correctly into the charger, remove and re-fit

Blue light on?

No?

Contact us

Q

Is there an unfamiliar smell coming from the machine?

A

Yes?

Email us

2 products

  1. VAX New Pro Cleaning Kit (Type 2)

    An all-in-one premium cleaning tool kit for your Vax vacuum - for effortless cleaning around the home. Contains: crevice, radiator, upholstery, up-top and mattress tools, pet hair attachment, and stubborn and soft brushes.

    Shop Now

  2. Vax Air Cordless Lift Filter Pack

    Replacement Filter Pack for your Vax V31 Air Cordless Lift Upright Vacuum Cleaner.

    Shop Now

2 products