Support

Vax Air 3 Compact Upright Vacuum Cleaner
VX10
view
Q

Is there air sucking through the vent at the top of the dirt container?

A

This indicates a blockage

Go to 'No suction' for instructions on how to clear

Q

Is it a whistling noise?

A

Remove the dirt container, open the bottom and clean all seals

Replace the dirt container and retry

Noise still present?

Email us

Q

Is there a red flashing light on the base?

A

Something has obstructed the brush bar. Switch the machine off, remove brushbar cover and clear any debris from around the brushbar itself

Replace the brushbar cover and stand the machine upright

Press the power button to switch the machine back on and recline the machine

The green light should now display and the brushes should be turning

If no light is on the base, press the brushbar on/off button to activate the brushes

The green light should now appear and the brushes should now be turning


Q

Is the green light on but the brushbar not turning?

A

Switch the machine off and unplug from the wall socket

Remove the cover from the base of the machine to access the brushbar

Is the belt broken?

Yes?

A replacement belt is required, go to 'Spares' tab above

No?

Remove the belt and turn the brushbar by hand

Brushbar stiff to turn by hand?

Yes?

A replacement brushbar is required, go to 'Spares' tab above

No?

Contact us

Q

Is there no light on the base?

A

Recline the handle on the machine and switch the machine on

Press the brushbar on/off button on the machine

The brushbar should now be turning

Brushbar not turning/no light?

Email us

Q

Have you checked the machine for a blockage?

A

Switch the machine off and unplug from the wall socket

Disconnect the hose from the base at the front of the machine

Undo the screws underneath to remove the brushbar cover

Visually inspect the brushes for any obstructions

Still experiencing a problem?

Contact us

Q

Have you checked the suction from the motor?

A

Remove the dirt container and switch the machine on

Place your hand over the two holes located at the top of the machine, this is where the lid of the dirt container is normally attached to

If the suction is strong, go to 'Have you cleaned your filters?'

No suction?

Contact us

Q

Have you cleaned the filters?

A

Remove dirt container

Remove the lid and lift the filter out of the top of the dirt container, tap to get all of the dust off

Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

Remove the separator from the dirt container

Inspect the holes for blockages and clear debris

No improvement?

Go to 'Have you checked the hose?'

Q

Have you checked the hose?

A

Remove hose from the base of the machine and remove the dirt container

Drop a small ball of paper down the top of the hose, this is where the hose meets the dirt container

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed

No?

Complete a visual check of the hose

Are there any splits/tears on the hose?

Yes?

A replacement hose is required, go to 'Spares' tab above

No?

Go to 'Have you checked the base for a blockage?'

Q

Emptying and cleaning the dirt container

A

 Remove the dirt container

 Release dirt from the dirt container

 Remove the dust separator

 Tap the separator against the side of a bin

 Use a soft brush to remove any remaining debris

Q

Has the machine cut out whilst in use?

A

The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'No suction' for advice on how to clear the blockage.

Q

Has the machine been without power for over 24 hours?

A

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

Q

Removing a blockage from the hose

A

 Remove the hose from the base

 Remove the dirt container

Push a wire coat hanger (or something similar) through the hose to remove the blockage

Q

Cleaning the pre-motor filter

A

 Remove the dirt container and turn the lid anti-clockwise

 Remove the dirt container lid

 Remove the pre-motor filter

 Tap the filter against the side of a bin

 Rinse filter under the tap (no detergent) and allow 24 hours to air dry

Q

Is there an unfamiliar smell coming from the machine?

A

Yes?

Email us

2 products

  1. Vax Filter Pack

    Replacement Filter for your Vax VX10 Air 3 Compact Upright Vacuum Cleaner.

    Shop Now

  2. VAX New Pro Cleaning Kit (Type 2)

    An all-in-one premium cleaning tool kit for your Vax vacuum - for effortless cleaning around the home. Contains: crevice, radiator, upholstery, up-top and mattress tools, pet hair attachment, and stubborn and soft brushes.

    Shop Now

2 products