Support

Vax Steam Fresh Combi Steam Cleaner
VX24
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Q

Is the floor wetter than expected?

A

Remove the cloth from the machine and wring out or replace with a dry one

A coral pad will leave the floor drier than a microfibre pad

It is not always necessary to hold the trigger down constantly when using the machine. If you find the floor is getting over wet, try releasing the trigger especially when completing several passes over the same area

Q

Is the floor sticky or streaky?

A

Using the incorrect amount of detergent can cause the floor to become sticky or streaky

Fill the detergent tank with 50ml of Vax Steam Detergent and 150ml of water

The clean water tank should be filled with clean water only

Still sticky/streaky?

Yes?

Turn the detergent control dial (on the side of the machine) to 'Off' 

No improvement?

Email us

Q

Have you checked the floorhead for a blockage?

A

Switch the machine off and unplug from the wall socket

Press the button on the neck of the machine to remove the floorhead

Run water through the floorhead of the machine to check for any blockages that may need to be removed

Clear any blockages by inserting the small thin object into the holes underneath the floorhead

Re-assemble the machine, switch on and hold trigger in for 1 minute (or until steam appears)

No steam?

Go to 'Is the tank fitted correctly?'

Q

Has the clean water tank run dry?

A

If the water tank has run dry, the safety thermal cut out to the pump may have been activated

Leave the machine for 2 hours and try the following:

Fill the water tank halfway

Turn the machine on and wait 1 minute for it to heat up

Remove the handheld, place your hand below the nozzle on the handheld to see if the machine feels warm

Machine warm?

No?

Email us

Yes? 

Re-place the handheld into the machine and press the trigger on the handle and check to see if steam is released through the base

No steam?

Go to 'Have you checked the floorhead for a blockage?'

Q

Is the tank fitted correctly?

A

Remove the clean water tank and the hard water filter that sits behind

Half fill the clean water tank

Re-fit the filter and tank ensuring that there are no gaps

Switch the machine on and hold trigger in for 1 minute (or until steam appears)

No improvement?

Go to 'No steam from the handheld'

Q

Is there a blue light?

A

When the machine is switched on, a blue light should appear on the front of the handheld

Blue light on?

No?

Go to 'Intermittent or no power'

Yes?

Remove the clean water tank and the hard water filter that sits behind

Re-fit the filter and tank and ensure that there are no gaps

Switch the machine on and hold trigger in for 1 minute (or until steam appears)

No steam?

Email us

Q

Is there an unfamiliar smell coming from the machine?

A

Empty both tanks and rinse out thoroughly

Remove hard water filter from the machine

Smell coming from the filter?

Yes?

A replacement filter will be required, go to 'Spares' tab above

No improvement?

Email us

Q

Is the tank fitted correctly?

A

Remove the clean water tank and the hard water filter that sits behind

Half fill the clean water tank

Re-fit the filter and tank ensuring that there are no gaps

Switch the machine on and hold trigger in for 1 minute (or until steam appears)

Still humming?

Email us

Q

The power light is not illuminated

A

Press the on/off button, located on the front of the machine

No power?

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

7 products

  1. Vax Pet Apple Blossom Steam Detergent

    Using Steam Detergent Pet with your Vax steam + detergent cleaner will help neutralise pet odours  and breaks down grease and grime faster than steam alone, while killing 99.9% of harmful bacteria.* Fresh apple blossom fragrance.

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  2. Vax Lime Zest Steam Detergent

    Using Lime Zest Steam Detergent with your Vax steam + detergent cleaner will help break down grease and grime faster than steam alone, whilst killing 99.9% of harmful bacteria*.

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  3. Vax Ocean Breeze Steam Detergent

    Using Ocean Breeze Steam Detergent with your Vax steam + detergent cleaner will help break down grease and grime faster than steam alone, and will kill 99.9% of harmful bacteria.*

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  4. Vax Citrus Burst Steam Detergent

    Using Citrus Burst Steam Detergent with your Vax steam + detergent cleaner will help break down grease and grime faster than steam alone, whilst killing 99.9% of harmful bacteria*.

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  5. Vax Microfibre Pet Cleaning Pads x2

    The Microfibre Pet Cleaning Pads is the perfect solution for pet owners looking to pick up pet hair around the home with the Steam Fresh Steam Cleaners.

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  6. Vax Total Home Microfibre Cleaning Pads

    This Vax Total Home contains 4 machine washable microfibre cleaning pads and a free washbag, for you Vax steam cleaning mop with triangular floorhead. The 4 different colours allow you to co-ordinate your cleaning by room or by surface. Microfibre pads work be encapsulating water and spillages to provide an effective clean for your hard floors.

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  7. Vax Steam Fresh Combi Hard Water Filter

    Replacement Hard Water Filter for your Vax VX24 Steam Fresh Combi Steam Cleaner.

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7 products