Support

Vax Home Pro Steam Cleaner
VX21
view
Q

Clearing a blockage

A

Turn off and allow time to thoroughly cool down

Remove the pad (microfibre or coral)

Remove any blockages by inserting a small thin object (such as a paperclip) into the hole underneath the floorhead

Remove the floorhead from the extension tubes

Run water through it to clear any blockages

Q

Has the water tank run dry?

A

If the water tank has run dry, the safety thermal cut out may have been activated

Leave the machine for 2 hours and try the following:

Fill the water tank halfway

Turn the machine on and wait for it to heat up (until the steam light comes on)

Place your hand over the body of the machine,  to see if the machine feels warm

Machine warm?

No?

Contact us

Yes? 

Press the trigger and check to see if steam is released

No Steam?

Go to 'Have you checked the machine for a blockage?'

Q

Have you checked the machine for a blockage?

A

Switch the machine off and unplug from the wall socket

Use a small thin object (such as a paperclip) to clear any blockage from the nozzle

Retry the machine holding the trigger in for 1 minute (or until steam appears)

No steam?

Go to 'Have you descaled the tank?'

Q

Have you descaled the tank?

A

Switch the machine off and unplug from the wall socket

Allow time for the machine to thoroughly cool down before removing the water tank lid

Using a descaling product, descale the tank and then retry

No improvement?

Go to 'Have you checked the hose?'

Q

Have you checked the hose?

A

Complete a visual check of the hose

Are there any kinks/splits/tears on the hose?

Yes?

A replacement hose is required, go to 'Spares' tab above

No?

Contact us

Q

Has the machine been without power for over 24 hours?

A

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

Q

Is there an unfamiliar smell coming from the machine?

A

Yes?

Email us

5 products

  1. Vax Pet Apple Blossom Steam Detergent

    Using Steam Detergent Pet with your Vax steam + detergent cleaner will help neutralise pet odours  and breaks down grease and grime faster than steam alone, while killing 99.9% of harmful bacteria.* Fresh apple blossom fragrance.

    Shop Now

  2. Vax Lime Zest Steam Detergent

    Using Lime Zest Steam Detergent with your Vax steam + detergent cleaner will help break down grease and grime faster than steam alone, whilst killing 99.9% of harmful bacteria*.

    Shop Now

  3. Vax Ocean Breeze Steam Detergent

    Using Ocean Breeze Steam Detergent with your Vax steam + detergent cleaner will help break down grease and grime faster than steam alone, and will kill 99.9% of harmful bacteria.*

    Shop Now

  4. Vax Citrus Burst Steam Detergent

    Using Citrus Burst Steam Detergent with your Vax steam + detergent cleaner will help break down grease and grime faster than steam alone, whilst killing 99.9% of harmful bacteria*.

    Shop Now

  5. Vax Microfibre Cleaning Pads

    Replacement Microfibre Cleaning Pads for your Vax VX21 Home Pro Steam Cleaner.

    Shop Now

5 products