Support

Vax Grime Pro Handheld Steam Cleaner
VX20
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Q

Has the solution tank run dry?

A

Fill the solution tank with 120ml of Vax Steam Detergent

Turn the detergent control dial (on the side of the machine) up to maximum and retry

No improvement?

Go to 'Have you checked the solution tank?'

Q

Have you checked the solution tank?

A

Remove the solution tank from the machine

Visually inspect the tube and ball inside the tank, they should be intact and move freely

Ball and tube damaged?

Yes?

A replacement solution tank is required, go to 'Spares' tab above

No?

Contact us

Q

Clearing a blockage

A

Turn off and allow time to thoroughly cool down

Remove any blockages by inserting a small thin object (such as a paperclip) into the nozzle

Q

Has the machine been without power for over 24 hours?

A

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

Q

Is there an unfamiliar smell coming from the machine?

A

Yes?

Email us

Q

Have you descaled the tank?

A

Switch the machine off and unplug from the wall socket

Allow time for the machine to thoroughly cool down before removing the water tank lid

Using a descaling product, descale the tank and then retry

No improvement?

Contact us

Q

Has the water tank run dry?

A

If the water tank has run dry, the safety thermal cut out may have been activated

Leave the machine for 2 hours and try the following:

Fill the water tank halfway

Turn the machine on and wait for it to heat up (until the steam light comes on)

Place your hand over the body of the machine,  to see if the machine feels warm

Machine warm?

No?

Contact us

Yes? 

Press the trigger and check to see if steam is released

No Steam?

Go to 'Have you checked the machine for a blockage?'

Q

Have you checked the machine for a blockage?

A

Switch the machine off and unplug from the wall socket

Use a small thin object (such as a paperclip) to clear any blockage from the nozzle

Retry the machine holding the trigger in for 1 minute (or until steam appears)

No steam?

Go to 'Have you descaled the tank?'

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    Using Lime Zest Steam Detergent with your Vax steam + detergent cleaner will help break down grease and grime faster than steam alone, whilst killing 99.9% of harmful bacteria*.

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    Using Ocean Breeze Steam Detergent with your Vax steam + detergent cleaner will help break down grease and grime faster than steam alone, and will kill 99.9% of harmful bacteria.*

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4 products