Support
VSTGM1200
Have you descaled the tank?
Switch the machine off and unplug from the wall socket
Allow time for the machine to thoroughly cool down before removing the water tank lid
Using a descaling product, descale the tank and then retry
No improvement?
Has the water tank run dry?
If the water tank has run dry, the safety thermal cut out may have been activated
Leave the machine for 2 hours and try the following:
Fill the water tank halfway
Turn the machine on and wait for it to heat up (until the steam light comes on)
Place your hand over the body of the machine, to see if the machine feels warm
Machine warm?
No?
Yes?
Press the trigger and check to see if steam is released
No Steam?
Go to 'Have you checked the machine for a blockage?'
Have you checked the machine for a blockage?
Switch the machine off and unplug from the wall socket
Use a small thin object (such as a paperclip) to clear any blockage from the nozzle
Retry the machine holding the trigger in for 1 minute (or until steam appears)
No steam?
Go to 'Have you descaled the tank?'
Clearing a blockage
Turn off and allow time to thoroughly cool down
Remove any blockages by inserting a small thin object (such as a paperclip) into the nozzle
Is there an unfamiliar smell coming from the machine?
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