Support

Vax Duet Master Steam Cleaner
VSTDUET1600
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Q

Is the floor wetter than expected?

A

Remove the cloth from the machine and wring out or replace with a dry one

A coral pad will leave the floor drier than a microfibre pad

It is not always necessary to hold the trigger down constantly when using the machine. If you find the floor is getting over wet, try releasing the trigger especially when completing several passes over the same area

Q

Has the clean water tank run dry?

A

If the water tank has run dry, the safety thermal cut out to the pump may have been activated

Leave the machine for 2 hours and try the following:

Fill the water tank halfway

Turn the machine on and wait 1 minute for it to heat up

Place your hand over the body of the machine, just below the power light to see if the machine feels warm

Machine warm?

No?

Email us

Yes? 

Press the trigger and check to see if steam is released

No Steam?

Go to 'Have you checked the machine for a blockage?'

Q

Have you checked the machine for a blockage?

A

Switch the machine off and unplug from the wall socket

Press the button on the neck of the machine to remove the floorhead

Use a small thin object (such as a paperclip) to clear any blockage from the neck of the machine where the floorhead attaches to

Run water through the floorhead of the machine to check for any blockages that may need to be removed

Clear any blockages by inserting the small thin object into the hole underneath the floorhead

Re-assemble the machine, switch on and hold trigger in for 1 minute (or until steam appears)

No steam?

Go to 'Is the tank fitted correctly?'

Q

Is the tank fitted correctly?

A

Remove the clean water tank and the hard water filter that sits behind

Check the filter for discolouration

Discoloured?

Yes?

This will need to be replaced, go to 'Spares' tab above

Check the clean water tank for damage

Damaged?

Yes?

This will need to be replaced, go to 'Spares' tab above

Re-fit the filter and tank and ensure that there are no gaps

Switch the machine on and hold trigger in for 1 minute (or until steam appears)

No steam?

Email us

Q

Is there steam coming out of the valve on the back of the machine?

A

If there is an obstruction to the steam flow through the machine, steam may be released through the bleed valve located on the back

Go to 'No Steam - Have you checked the machine for a blockage?'

Q

Clearing a blockage

A

 Turn off and allow time to thoroughly cool down

 Remove the pad (microfibre or coral)

 Remove any blockages by inserting a small thin object (such as a paperclip) into the hole underneath the floorhead

 Remove the floorhead by pressing the button on the neck of the machine

 Remove the floorhead and run water through it to clear any blockages

 Remove any blockage from the neck using the small thin object

Q

Checking the filter

A

 Remove the clean water tank

 Remove the hard water filter

 The filter should be a beige/cream colour

 An old filter will be discoloured and darkened, this will need to be replaced

Q

Is there an unfamiliar smell coming from your machine?

A

Empty the tank and rinse out thoroughly

Remove hard water filter from the machine

Smell coming from the filter?

Yes?

A replacement filter will be required, go to 'Spares' tab above

No improvement?

Email us

Q

The power light is not illuminated

A

Press the on/off button, located on the front of the machine

No power?

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

4 products

  1. Vax Microfibre Pet Cleaning Pads x2

    The Microfibre Pet Cleaning Pads is the perfect solution for pet owners looking to pick up pet hair around the home with the Steam Fresh Steam Cleaners.

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  2. Vax Total Home Microfibre Cleaning Pads

    This Vax Total Home contains 4 machine washable microfibre cleaning pads and a free washbag, for you Vax steam cleaning mop with triangular floorhead. The 4 different colours allow you to co-ordinate your cleaning by room or by surface. Microfibre pads work be encapsulating water and spillages to provide an effective clean for your hard floors.

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  3. Vax Deep Scrub Microfibre Cleaning Pads

    Deep Scrub Microfibre Cleaning Pads for your Vax VSTHM1600, VSTDUET1600, VSTDUO1600 Steam Cleaners.

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  4. Vax Steam Mop Cleaning Pads

    A pack of 4 steam cleaning pads for your Vax steam cleaner with triangular floorhead. The pack contains 2 x microfibre pads (for encapsulating spillages) and 2 x coral pads (for stubborn stains and textured surfaces). All pads are easy to attach and machine-washable.

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4 products