Support

Vax 18V Gator Pet Handheld Vacuum Cleaner
VX35
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Q

Is there an unfamiliar noise coming from the machine?

A

Remove the dirt container and switch the machine on

Noise still there?

No?

Refer to maintenance tab for instructions on how to empty and clean the dirt container

Yes?

Email us

Q

Emptying and cleaning the dirt container

A

 Press the two buttons either side of the dirt container

 The top of the dirt container will open

 Tip the dirt into a bin

Q

Have you checked the charger?

A

Plug the charger into the mains and insert the lead into the back of the unit

The light should illuminate

Light on?

No?

Contact us

Yes?

Charge for 24 hours and retry

No improvement?

Contact us

Q

Have you checked the battery?

A

Before first use, the machine will require charging for a full 24 hours. Failure to charge in full will result in future poor charging and performance

Let the battery run down until it stops

Plug the machine into the charging unit to charge (allow 24 hours to charge fully)

No improvement?

Contact us

Q

Have you checked the suction from the motor?

A

Remove the dirt container and switch the machine on

Place your hand over the hole located on the machine,  where the dirt container is normally attached to

Suction strong?

Yes?

Go to 'Have you cleaned the filter?'

No?

Contact us


Q

Have you cleaned the filter?

A

Remove the dirt container

Remove the filter out of the dirt container and tap to get all of the dust off

Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

No improvement?

Contact us

Q

Is there an unfamiliar smell coming from the machine?

A

Yes?

Email us

Q

Cleaning the pre-motor filter

A

 Press the filter button located on the top of the machine

 Lift the filter out of the top of the dirt container

 Tap the filter against the side of a bin

 Rinse under the tap and allow to air dry for 24 hours

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