Support

Vax Floormate Cordless Hard Floor Cleaner
VX34SK
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Q

Is there a high pitched noise coming from the machine?

A

The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.

To return the float to its original position, simply switch the machine off, allow it to drop down and then try again

No improvement?

Email us

Q

Have you checked the spindle?

A

Remove the spinscrub brushbar

Check the spindle on the top of the brushbar

The spindle should be approximately 1 inch in length and should have flat sides (not rounded)

Spindle intact?

No?

A new spinscrub brushbar is required, go to 'Spares' tab above

Yes?

Contact us

Q

Are there any obstructions?

A

Switch the machine off and remove the battery from the machine

Lie the machine flat and remove the spinscrub brushbar

Turn the spindle on the top of the brushbar

Brushes turning?

No?

A new spinscrub brushbar is required, go to 'Spares' tab above

Yes?

Go to 'Have you checked the spindle?'

Q

No water/solution delivery?

A

Remove and fill the clean water tank

Hold the clean water tank over the sink and press the valve underneath the tank

Water released?

No?

A replacement clean water tank is required, go to 'Spares' tab above

Yes?

Re-fit the clean water tank back on the machine and try again

No improvement?

Contact us 

Q

Have you checked the battery and charger?

A

Before use, the battery requires a full 3 hours initial charge. To ensure the battery charges correctly, check the metallic connections on the charger, battery and machine are clear of any dust

Plug the charger into the mains and place the battery on to the charger ensuring the battery clicks in to place securely

The blue light should illuminate

Red light?

Battery is not fitted correctly into the charger, remove and re-fit

Blue light on?

No?

Contact us

Q

Has the machine cut out whilst in use?

A

The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'No suction' for advice on how to clear the blockage.

Q

Have you checked the suction from the motor?

A

Remove the dirty water tank and roll the power switch forward 2 clicks to switch suction on

Place your hand over the vent located on the machine, where the lid of the dirty water tank is normally attached to

Strong suction?

Yes?

Go to 'Have you cleaned the filter?'

No?

Contact us

Q

Have you cleaned the filter?

A

Remove dirty water tank

Remove filter and tap to get all of the dust off

Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

No improvement?

Go to 'Have you checked the dirty water tank?'

Q

Have you checked the dirty water tank?

A

Is there debris in the tank? 

Yes?

Rinse the tank through with warm water

No?

The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.

To return the float to its original position, simply switch the machine off, allow it to drop down and then try again

No improvement?

Go to 'Is the tank fitted correctly?'

Q

Is the tank fitted correctly?

A

Remove the dirty water tank

Line up dirty water tank on to the machine ensuring there are no visible gaps

When fitted correctly, both sides of the lid should be flush with the machine

No Improvement?

Contact us

3 products

  1. Vax 4Ah LithiumLife Battery

    A spare LithiumLife™ battery for your Air Cordless vacuum cleaner and Floormate cordless.  Our LithiumLife™ batteries deliver long lasting fade free cleaning power.  This 2PP battery provides up to 30 minutes* of cleaning time. It takes just 3 hours to charge and automatically switches off ensuring it won't overheat or waste energy.

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  2. Vax Hard Floor Cleaning Solution

    Replacement Hard Floor Cleaning Solution specially formulated to work with with your Vax VX34SK Hard Floor Cleaner.

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  3. Vax Floormate Cordless Hard Floor Cleaner

    Evolved from our Cordless range of products, the Floormate Cordless is an innovative hard floor cleaner that uses the power of detergent and SpinScrub TechnologyTM to leave surfaces effortlessly and hygienically clean.

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3 products