Support

Vax Air Cordless Switch Upright Vacuum Cleaner
VX27
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Q

Is there an unfamiliar noise coming from the machine?

A

Remove the dirt container and switch the machine on

Noise still there?

No?

Refer to maintenance tab for instructions on how to empty and clean the dirt container

Yes?

Email us

Q

Have you checked the suction from the motor?

A

Remove the handheld from the machine

Remove the dirt container and place a piece of paper over the motor vent where the dirt container is normal attached to

Suction strong?

Yes?

Go to 'Have you cleaned the filter?'

No?

Contact us

Q

Have you cleaned the filters?

A

Remove the dirt container

Remove the filter and separator out of the top of the dirt container and tap to get all of the dust off

Rinse the filter under the tap (max 40 degrees, no detergent) allow a least 24 hours for it to fully air dry before placing back in the machine

No improvement?

Contact us

Q

Is there a smell of rubber?

A

Yes?

Go to 'Brushbar not turning'

Other smell?

Email us

Q

Is there an unfamiliar smell coming from the machine?

A

Yes?

Email us

Q

Has the machine cut out whilst in use?

A

The machine will cut out if the battery is not fitted correctly. Remove the battery and re-fit, ensuring the battery clicks in to place securely

No improvement?

The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'No suction from the handheld' for advice on how to clear the blockage

Q

Have you checked the battery and charger?

A

Before use, the battery requires a full 10 hours initial charge. To ensure the battery charges correctly, check the metallic connections on the charger, battery and machine are clear of any dust

Plug the charger into the mains and place the battery on to the charger ensuring the battery clicks in to place securely

The blue light should illuminate

Red light?

Battery is not fitted correctly into the charger, remove and re-fit

Blue light on?

No?

Contact us

Q

Is the brushbar not turning?

A

Something has obstructed the brushbar. Remove the brushbar cover, remove brushbar and clear any debris from around the brushbar itself

Is the belt broken?

Yes?

A replacement belt is required, go to 'Spares' tab above

No?

Re-assemble the brushbar, replace brushbar cover and stand the machine in the upright position

Recline the handle, and roll the power button to switch the machine and brushbar on

The brushes should now be turning

No improvement?

Contact us 

 

Q

Have you checked the hose?

A

Remove the handheld from the machine

Drop a small ball of paper down the hole underneath where the handheld sits

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed

No?

Go to 'Brushbar not turning?'

3 products

  1. Vax 4Ah LithiumLife Battery

    A spare LithiumLife™ battery for your Air Cordless vacuum cleaner and Floormate cordless.  Our LithiumLife™ batteries deliver long lasting fade free cleaning power.  This 2PP battery provides up to 30 minutes* of cleaning time. It takes just 3 hours to charge and automatically switches off ensuring it won't overheat or waste energy.

    Shop Now

  2. Vax Filter

    Replacement Filter for your Vax VX27F Air Cordless Switch Upright Vacuum Cleaner.

    Shop Now

  3. Air Cordless Switch Upright Vacuum Cleaner

    The Air Cordless Switch is our first lightweight and versatile 2-in-1 vacuum cleaner that's perfect for any quick pick-up around the home.

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3 products