Support

Vax Rapide Ultimate Carpet Cleaner
VCWRU
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Q

Is there a high pitched noise coming from the machine?

A

The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.

To return the float to its original position, simply switch the machine off, allow it to drop down and then try again

No improvement?

Email us

Q

Have you checked the suction from the motor?

A

Remove the dirty water tank and switch the machine on

Place your hand over the rectangular hole located on the machine, where the dirty water tank sits

Suction strong?

Yes?

Go to 'Have you cleaned the filters?'

No?

Contact us

Q

Have you cleaned the filters?

A

Remove the filter screen located at the top of the dirty water tank

Clean any lint/debris from the filter with your finger or some tissue

No improvement?

Go to 'Have you checked the dirty water tank?'

Q

Have you checked the dirty water tank?

A

Check the dirty water tank cap is fitted on the back of the tank

No? 

A replacement cap is required, go to 'Spares' tab above

Yes?

Is there debris in the tank? 

Yes?

Rinse the tank through with warm water

No?

Go to 'Is the tank fitted correctly?'

Q

Is the tank fitted correctly?

A

Remove the dirty water tank off the machine

Line up the front edge of the dirty water tank with the front edge of the machine

Lower the back of the dirty water tank on to the machine ensuring there are no visible gaps

When fitted correctly, the front edge of the dirty water tank should be touching the floor

No Improvement?

Contact us

Q

No water/solution delivery through the hose?

A

Fill clean water tank

Switch the machine on

Using a pencil, press the valve on the machine where the solution tube (attached to the hose) would normally connect

Does water release?

Yes? 

A replacement hose is required, go to 'Spares' tab above

No?

Contact us

Q

No water delivery through the main machine?

A

Remove and fill the clean water tank

Hold the clean water tank over the sink and press the valve at the bottom of the tank

Water released?

No?

A replacement clean water tank is required, go to 'Spares' tab above

Yes?

Re-fit the clean water tank back on the machine and try again

No improvement?

Email us

 
Q

Cleaning the dirty water tank and filter

A

 Pull the dirty water tank handle forward and lift the filter to remove

 Rinse the filter under the tap to remove any dirt or debris

 Using the handle, lift the tank off the machine

 Twist to remove the dirty water tank cap 

 Rinse the tank through with warm water and tip out

Q

Accessing the belt and brushbar

A

 Switch the machine off and unplug from the wall socket

 Remove the tanks and lie the machine back

 Remove the 2 screws underneath

 Lift the belt cover off

 If damaged, remove the belt

 Replace with new belt

Q

Have you checked the hose?

A

Open the door on the nozzle where the hose fits in

Switch the machine on and place your hand over the hole to test the suction

Is there suction?

No?

Go to 'No suction from the base'

Yes?

Re-fit the hose and ensure that it is in place correctly

No improvement?

The hose will need to be replaced, go to 'Spares' tab above

Q

Has the machine been without power for over 24 hours?

A

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

Q

Is the brushbar not turning?

A

Switch the machine off and unplug from the wall socket

Remove the cover from the base on the machine to access the brushbar

Is the belt broken?

Yes?

A replacement belt is required, go to 'Spares' tab above

No?

Contact us

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