Is there a high pitched noise coming from the machine?
The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.
To return the float to its original position, simply switch the machine off, allow it to drop down and then try again
Have you checked the suction from the motor?
Remove the dirty water tank and switch the machine on
Place your hand over the rectangular hole located on the machine, where the dirty water tank sits
Go to 'Have you cleaned the filters?'
Have you cleaned the filters?
Remove the filter screen located at the top of the dirty water tank
Clean any lint/debris from the filter with your finger or some tissue
Go to 'Have you checked the dirty water tank?'
Have you checked the dirty water tank?
Check the dirty water tank cap is fitted on the back of the tank
A replacement cap is required, go to 'Spares' tab above
Is there debris in the tank?
Rinse the tank through with warm water
Go to 'Is the tank fitted correctly?'
Is the tank fitted correctly?
Remove the dirty water tank off the machine
Line up the front edge of the dirty water tank with the front edge of the machine
Lower the back of the dirty water tank on to the machine ensuring there are no visible gaps
When fitted correctly, the front edge of the dirty water tank should be touching the floor
No water/solution delivery through the hose?
Fill clean water tank
Switch the machine on
Using a pencil, press the valve on the machine where the solution tube (attached to the hose) would normally connect
Does water release?
A replacement hose is required, go to 'Spares' tab above
No water delivery through the main machine?
Remove and fill the clean water tank
Hold the clean water tank over the sink and press the valve at the bottom of the tank
A replacement clean water tank is required, go to 'Spares' tab above
Re-fit the clean water tank back on the machine and try again
Cleaning the dirty water tank and filter
Pull the dirty water tank handle forward and lift the filter to remove
Rinse the filter under the tap to remove any dirt or debris
Using the handle, lift the tank off the machine
Twist to remove the dirty water tank cap
Rinse the tank through with warm water and tip out
Accessing the belt and brushbar
Switch the machine off and unplug from the wall socket
Remove the tanks and lie the machine back
Remove the 2 screws underneath
Lift the belt cover off
If damaged, remove the belt
Replace with new belt
Have you checked the hose?
Open the door on the nozzle where the hose fits in
Switch the machine on and place your hand over the hole to test the suction
Is there suction?
Go to 'No suction from the base'
Re-fit the hose and ensure that it is in place correctly
The hose will need to be replaced, go to 'Spares' tab above
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