Is there a high pitched noise coming from the machine?
The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.
To return the float to its original position, simply switch the machine off, allow it to drop down and then try again
No water delivery through the main machine?
Remove and fill the clean water tank
Hold the clean water tank over the sink and press the valve at the bottom of the tank
A replacement clean water tank is required, go to 'Spares' tab above
Re-fit the clean water tank back on the machine and try again
Cleaning the dirty water tank and filter
Press the tab at the top of the dirty water tank handle
Lift the handle to remove the tank
Unscrew the dirty water tank cap
Rinse the tank through with warm water and tip out
Lift the dirty water tank filter cover to remove
Remove the filter from the cover
Rinse the filter under a tap
Allow 24 hours to air dry
Have you cleaned your filters?
Remove the filter located inside the dirty water tank
Clean any lint/debris from the filter with your finger or some tissue
Rinse under the tap if required
Go to 'Have you checked the dirty water tank?'
Have you checked the dirty water tank?
Is there debris in the tank?
Rinse the tank through with warm water
Go to 'Is the tank fitted correctly?'
Is the tank fitted correctly?
Remove the dirty water tank off the machine
Line up the front edge of the dirty water tank with the seal on the front of the machine
Lower the back of the dirty water tank on to the machine ensuring there are no visible gaps
When fitted correctly, there should be no gaps between the tank and the suction nozzle
Have you checked the suction from the motor?
Remove the dirty water tank and switch the machine on
Place your hand or a piece of paper over the hole located on the machine, where the dirty water tank is normally attached to
Go to 'Have you cleaned the filter?'
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