Support

Vax Rapide Fresh Carpet Cleaner
VX30
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Q

Is there a high pitched noise coming from the machine?

A

The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.

To return the float to its original position, simply switch the machine off, allow it to drop down and then try again

No improvement?

Email us

Q

Cleaning the dirty water tank and filter

A

 Press the tab at the top of the dirty water tank handle

 Lift the handle to remove the tank

 Unscrew the dirty water tank cap

 Rinse the tank through with warm water and tip out

 Lift the dirty water tank filter cover to remove

 Remove the filter from the cover

 Rinse the filter under a tap

 Allow 24 hours to air dry


Q

Have you cleaned your filters?

A

Remove the filter located inside the dirty water tank

Clean any lint/debris from the filter with your finger or some tissue

Rinse under the tap if required

No improvement?

Go to 'Have you checked the dirty water tank?'

Q

Have you checked the dirty water tank?

A

Is there debris in the tank? 

Yes?

Rinse the tank through with warm water

No?

Go to 'Is the tank fitted correctly?'

Q

Is the tank fitted correctly?

A

Remove the dirty water tank off the machine

Line up the front edge of the dirty water tank with the seal on the front of the machine

Lower the back of the dirty water tank on to the machine ensuring there are no visible gaps

When fitted correctly, there should be no gaps between the tank and the suction nozzle

No Improvement?

Email us

Q

Have you checked the suction from the motor?

A

Remove the dirty water tank and switch the machine on

Place your hand or a piece of paper over the hole located on the machine,  where the dirty water tank is normally attached to

Suction?

Yes?

Go to 'Have you cleaned the filter?'

No?

Email us

Q

Has the machine been without power for over 24 hours?

A

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

Q

No water delivery through the main machine?

A

Remove and fill the clean water tank

Hold the clean water tank over the sink and press the valve at the bottom of the tank

Water released?

No?

A replacement clean water tank is required, go to 'Spares' tab above

Yes?

Re-fit the clean water tank back on the machine and try again

No improvement?

Email us

 

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