Support
66000
Is there a high pitched noise coming from the machine?
The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.
To return the float to its original position, simply switch the machine off, allow it to drop down and then try again
No improvement?
Emptying the dirty water tank
Lift to release clips on the side of the machine
Lift motor housing lid
Lift the clean water tank to remove
Tip any remaining clean water out
Empty the dirty water tank
Is there an unfamiliar smell coming from the machine?
Has the machine cut out whilst in use?
The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'No suction in dry mode' for advice on how to clear the blockage.
Has the machine been without power for over 24 hours?
Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse
Fuse changed and still no power?
Does the machine go on and off when moved?
Have you checked the suction from the motor?
Remove the motor housing lid and switch the machine on
Place your hand over the hole located on the underneath of the motor housing
Suction strong?
Yes?
Go to 'Have you cleaned the filters?'
No?
Have you cleaned the filter?
Remove the motor housing lid
Remove the round pre-motor filter located on the underneath of the motor housing
Tap the filter against the side of a bin to clean
No improvement?
Go to 'Have you checked the machine?'
Have you checked the machine?
Remove the motor housing lid
Visually inspect the clean water tank to ensure the float is not stuck
No improvement?
Go to 'Have you checked the hose?'
Have you checked the hose?
Remove the hose from the machine
Drop a small ball of paper down the top of the hose
Is the paper stuck?
Yes?
There is a blockage and this will need to be removed
No?
Complete a visual check of the hose
Are there any splits/tears on the hose?
Yes?
A replacement hose is required, go to 'Spares' tab above
No?
Have you checked the suction from the motor?
Remove the motor housing lid and switch the machine on
Place your hand over the hole located on the underneath of the motor housing
Suction strong?
Yes?
Go to 'Have you cleaned the filters?'
No?
Have you cleaned the filters?
Remove the motor housing lid
Remove the round pre-motor filter located on the underneath of the motor housing
Tap the filter against the side of a bin to clean
Remove the cone filter from the filter housing
Tap the filter against the side of a bin to clean
Empty or replace the bag if required
Re-assemble the machine and remove the hose
Place your hand over the hole the hose normally attaches to and switch the machine on
No improvement?
Go to 'Have you checked the hose?'
Have you checked the hose?
Remove the hose from the machine
Drop a small ball of paper down the top of the hose
Is the paper stuck?
Yes?
There is a blockage and this will need to be removed
No?
Complete a visual check of the hose
Are there any splits/tears on the hose?
Yes?
A replacement hose is required, go to 'Spares' tab above
No?
Have you checked the solution tube?
Remove the motor housing lid and release the solution tube in to the clean water
Ensuring the end of the tube is underwater, replace the motor housing lid and try again
No improvement?
Go to 'Have you switched the pump on?'
Have you switched the pump on?
Press the red power button located on the handle
Press the green pump button
The button will light up to show the pump is working
No light?
Green pump light is on, no improvement?
Go to 'Have you checked the valve?'
Have you checked the valve?
Ensure the machine is fully set up to use in wash mode
Remove the solution tube from the valve located above the hose
Switch on the power and pump buttons
Using a non metallic item, push in the screwhead located inside the valve
Water should come out
No?
Yes?
Go to 'Have you checked the wash head?'
Have you checked the wash head?
You may have a wash head that is designed for both carpet washing and dry vacuuming. If you turn your wash head over and can see two red strips you have the dry vacuuming attachment. The plastic housing the strips are attached to will need to be removed before continuing with the following check.
Ensure the rocker switch on the wheel is pushed to the back to allow the water to flow
No improvement?
Cleaning the pre-motor filter
Lift to release clips on the side of the machine
Lift motor housing lid
Remove the filter from underneath the motor housing lid
Tap the filter against the side of a bin
Rinse the filter under the tap
Allow 24 hours to air dry
Cleaning the post-motor filter
Pull to remove the post motor filter cover
Remove the filter from the cover
Rinse the filter under the tap
Allow 24 hours to air dry
Emptying and cleaning the dirt container
Lift to release clips on the side of the machine
Lift motor housing lid
Lift filter housing to remove
Twist filter retaining ring
Lift filter retaining ring to remove
Lift cone filter to remove
Tap against the side of a bin, or replace if required
Lift bag to remove
Dispose of old bag
Replace with new bag
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