Support

Vax Power 5 Pet Barrel Vacuum Cleaner
VX28
view
Q

Is there an unfamiliar noise coming from the machine?

A

Remove the dirt container and switch the machine on

Noise still there?

No?

Refer to maintenance tab for instructions on how to empty and clean the dirt container

Yes?

Email us

Q

Cleaning the pre-motor filter

A

 Remove the dirt container

 Turn the lid anti-clockwise

 Lift the lid to remove

 Remove the pre-motor filter

 Tap the filter against the side of a bin

 Rinse the filter under the tap (no detergent)

 Allow 24 hours to air dry

Q

Emptying and cleaning the dirt container

A

 Remove the dirt container

 Release the dirt from the dirt container

 Turn the lid anti-clockwise

 Remove the pre-motor filter

 Turn the central shroud anti-clockwise

 Lift to remove

 Tap the central shroud against the side of a bin

 Rinse the central shroud under the tap

 Allow 24 hours to air dry

Q

Cleaning the post-motor filter

A

 Twist the post motor filter cover to remove

 Remove filter

 Tap the post-motor filter on the side of a bin. DO NOT WASH

Q

Have you checked the suction from the motor?

A

Remove the dirt container and switch the machine on

Place your hand over the hole located on the machine,  where the lid of the dirt container is normally attached to

Suction strong?

Yes?

Go to 'Have you cleaned the filters?'

No?

Email us

Q

Have you checked the machine for a blockage?

A

Disconnect the hose from the front of the machine

Remove the dirt container

Drop a ball of paper though the rectangular hole halfway down on the machine where the dirt container would normally fit

Is the paper stuck?

Yes?

You have a blockage and this will need to be removed

No improvement?

Email us

Q

Have you checked the hose?

A

Remove the hose from the machine

Drop a small ball of paper down the top of the hose

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed

No?

Complete a visual check of the hose

Are there any splits/tears on the hose?

Yes?

A replacement hose is required, go to 'Spares' tab above

No?

Go to 'Have you checked the machine for a blockage?'

Q

Have you cleaned the filters?

A

Remove dirt container

Remove the lid and lift the filter out of the top of the dirt container, tap to get all of the dust off

Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

Remove the separator from the dirt container

Inspect the holes for blockages and clear debris

No improvement?

Go to 'Have you checked the hose?'

Q

Has the machine cut out whilst in use?

A

The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'No suction' for advice on how to clear the blockage.

Q

Has the machine been without power for over 24 hours?

A

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

Q

Is there an unfamiliar smell coming from the machine?

A

Yes?

Email us

2 products

  1. Vax Filter Pack

    Replacement Filter for your Vax VX28F Power 5 Pet Barrel Vacuum Cleaner.

    Shop Now

  2. VAX New Pro Cleaning Kit (Type 2)

    An all-in-one premium cleaning tool kit for your Vax vacuum - for effortless cleaning around the home. Contains: crevice, radiator, upholstery, up-top and mattress tools, pet hair attachment, and stubborn and soft brushes.

    Shop Now

2 products