Support
VCZP1600
Is there an unfamiliar noise coming from the machine?
Remove the dirt container and switch the machine on
Noise still there?
No?
Refer to maintenance tab for instructions on how to empty and clean the dirt container
Yes?
Cleaning the pre-motor filter
Remove the dirt container
Turn the lid anti-clockwise and lift to remove
Remove the pre-motor filter
Separate the pre-motor filter from the pre-motor filter frame
Tap the filter against the side of a bin
Rinse filter under the tap (no detergent)
Allow 24 hours to air dry
Emptying and cleaning the dirt container
Remove the dirt container
Release dirt from the dirt container
Remove the dust separator
Tap the separator against the side of a bin
Use a soft brush to remove any remaining debris
Cleaning the post-motor filter
Turn the machine over and squeeze tabs to remove filter cover
Twist filter to release
Pull to remove
Tap the filter against the side of a bin - DO NOT WASH
Removing a blockage from the hose
Remove the hose from the machine
Push a broom handle (or something similar) through the hose to remove the blockage
Have you checked the machine for a blockage?
Disconnect the hose from the front of the machine
Remove the dirt container
Drop a ball of paper though the circular hole on the machine where the dirt container would normally fit
Is the paper stuck?
Yes?
There is a blockage and this will need to be removed
No improvement?
Have you checked the suction from the motor?
Remove the dirt container and switch the machine on
Place your hand over the hole located on the machine, where the lid of the dirt container is normally attached to
Suction strong?
Yes?
Go to 'Have you cleaned the filters?'
No?
Have you checked the hose?
Remove the hose from the machine
Drop a small ball of paper down the top of the hose
Is the paper stuck?
Yes?
There is a blockage and this will need to be removed
No?
Complete a visual check of the hose
Are there any splits/tears on the hose?
Yes?
A replacement hose is required, go to 'Spares' tab above
No?
Go to 'Have you checked the machine for a blockage?'
Have you cleaned the filters?
Remove dirt container
Remove the lid and lift the filter out of the top of the dirt container, tap to get all of the dust off
Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine
Remove the separator from the dirt container
Inspect the holes for blockages and clear debris
No improvement?
Go to 'Have you checked the hose?'
Is there an unfamiliar smell coming from the machine?
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An all-in-one premium cleaning tool kit for your Vax vacuum - for effortless cleaning around the home. Contains: crevice, radiator, upholstery, up-top and mattress tools, pet hair attachment, and stubborn and soft brushes.
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