Support

Vax Air Silence Powerhead Barrel Vacuum Cleaner
VX13
view
Q

Is there an unfamiliar noise coming from the machine?

A

Remove the dirt container and switch the machine on

Noise still there?

No?

Refer to maintenance tab for instructions on how to empty and clean the dirt container

Yes?

Email us

Q

Has the machine cut out whilst in use?

A

The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'No suction' for advice on how to clear the blockage.

Q

Has the machine been without power for over 24 hours?

A

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

Q

Is there an unfamiliar smell coming from the machine?

A

Yes?

Email us

Q

Have you checked the suction from the motor?

A

Remove the dirt container and switch the machine on

Place your hand over the hole located on the machine, underneath where the dirt container lid joins the main body

Suction strong?

Yes?

Go to 'Have you cleaned the filters?'

No?

Contact us

Q

Have you cleaned the filters?

A

Remove dirt container

Pull to remove the filter from underneath the dirt container lid, tap to get all of the dust off

Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

Remove the separator from the dirt container

Inspect the holes for blockages and clear debris

No improvement?

Go to 'Have you checked the hose?'

Q

Have you checked the hose?

A

Remove the hose from the machine

Drop a small ball of paper down the top of the hose

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed

No?

Complete a visual check of the hose

Are there any splits/tears on the hose?

Yes?

A replacement hose is required, go to 'Spares' tab above

No?

Contact us

2 products

  1. Vax Filter Pack

    Replacement Filter Pack for your Vax VX12 and VX13 Air Silence Barrel Vacuum Cleaner.

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  2. VAX New Pro Cleaning Kit (Type 2)

    An all-in-one premium cleaning tool kit for your Vax vacuum - for effortless cleaning around the home. Contains: crevice, radiator, upholstery, up-top and mattress tools, pet hair attachment, and stubborn and soft brushes.

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2 products