Support
VX13
Is there an unfamiliar noise coming from the machine?
Remove the dirt container and switch the machine on
Noise still there?
No?
Refer to maintenance tab for instructions on how to empty and clean the dirt container
Yes?
Have you checked the suction from the motor?
Remove the dirt container and switch the machine on
Place your hand over the hole located on the machine, underneath where the dirt container lid joins the main body
Suction strong?
Yes?
Go to 'Have you cleaned the filters?'
No?
Have you cleaned the filters?
Remove dirt container
Pull to remove the filter from underneath the dirt container lid, tap to get all of the dust off
Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine
Remove the separator from the dirt container
Inspect the holes for blockages and clear debris
No improvement?
Go to 'Have you checked the hose?'
Have you checked the hose?
Remove the hose from the machine
Drop a small ball of paper down the top of the hose
Is the paper stuck?
Yes?
There is a blockage and this will need to be removed
No?
Complete a visual check of the hose
Are there any splits/tears on the hose?
Yes?
A replacement hose is required, go to 'Spares' tab above
No?
Has the machine cut out whilst in use?
The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'No suction' for advice on how to clear the blockage.
Has the machine been without power for over 24 hours?
Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse
Fuse changed and still no power?
Does the machine go on and off when moved?
Is there an unfamiliar smell coming from the machine?
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Vax Filter Pack VX12F
Replacement Filter Pack for your Vax VX12 and VX13 Air Silence Barrel Vacuum Cleaner.
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Vax Pro Cleaning Kit VPCK
An all-in-one premium cleaning tool kit for your Vax vacuum - for effortless cleaning around the home. Contains: crevice, radiator, upholstery, up-top and mattress tools, pet hair attachment, and stubborn and soft brushes.