Support

Vax Air Pet Barrel Vacuum Cleaner
VCAP1500
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Q

Is there an unfamiliar noise coming from the machine?

A

Remove the dirt container and switch the machine on

Noise still there?

No?

Refer to maintenance tab for instructions on how to empty and clean the dirt container

Yes?

Email us

Q

Is there an unfamiliar smell coming from the machine?

A

Yes?

Email us

Q

Have you cleaned your filters?

A

Remove dirt container

Remove the lid and lift the filter out of the top of the dirt container, tap to get all of the dust off

Rinse the filter under the tap (max 40 degrees, no detergent) allow at least 24 hours for it to fully air dry before placing back in the machine

Empty the dirt container

Inspect the cyclones for blockages and clear debris

Remove the primary separator and tap to clean

Ensure this is re-fitted correctly before retrying the machine

No improvement?

Go to 'Have you checked the hose?'

Q

Have you checked the machine for a blockage?

A

Disconnect the hose from the front of the machine

Remove the dirt container

Drop a ball of paper though the circular hole on the machine where the dirt container would normally fit

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed

No improvement?

Contact us

Q

Have you checked the suction from the motor?

A

Remove the dirt container and switch the machine on

Place your hand over the hole located on the machine,  where the lid of the dirt container is normally attached to

Suction strong?

Yes?

Go to 'Have you cleaned the filters?'

No?

Email us

Q

Have you checked the hose?

A

Remove the hose from the machine

Drop a small ball of paper down the top of the hose

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed

No?

Complete a visual check of the hose

Are there any splits/tears on the hose?

Yes?

A replacement hose is required, go to 'Spares' tab above

No?

Go to 'Have you checked the machine for a blockage?'

Q

Cleaning the pre-motor filter

A

 Remove the dirt container

 Turn the lid anti-clockwise

 Remove the dirt container lid

 Remove the pre-motor filter

 Tap the filter against the side of a bin

 Rinse filter under the tap (no detergent)

 Allow 24 hours to air dry

Q

Emptying and cleaning the dirt container

A

 Remove the dirt container

 Twist to remove primary separator

 Unscrew separator

 Tap the separator against the side of a bin

 Rinse the separator under the tap 

 Allow 24 hours to air dry

 Release dirt from the dirt container

 Twist the underneath of the cyclone separator

 Pull to remove and wipe to clean. Use a soft brush to remove any remaining debris

Q

Cleaning the post-motor filter

A

 Twist the post-motor filter cover on the wheel

 Pull filter to remove

 Tap the filter against the side of a bin – DO NOT WASH

Q

Removing a blockage from the hose

A

 Remove the hose from the machine

 Push a broom handle (or something similar) through the hose to remove the blockage

Q

Has the machine cut out whilst in use?

A

The machine is equipped with a safety thermal cut out, which is designed to activate if the air cannot flow through the machine as it should. Allow 24 hours for the machine to cool down thoroughly, in the meantime go to 'No suction' for advice on how to clear the blockage.

Q

Has the machine been without power for over 24 hours?

A

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Email us

Q

Does the machine go on and off when moved?

A

Yes?

Email us

1 product

  1. VAX New Pro Cleaning Kit (Type 2)

    An all-in-one premium cleaning tool kit for your Vax vacuum - for effortless cleaning around the home. Contains: crevice, radiator, upholstery, up-top and mattress tools, pet hair attachment, and stubborn and soft brushes.

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1 product