Support

Vax Air Purifier - Medium
VX16
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Q

Have you checked the fan setting?

A

Press the on/off control, located on the top of the machine. A red light should illuminate

No red light?

Go to 'No power'

Select the 'high' fan setting. A red light should illuminate under selected setting

No improvement?

Go to 'Has the timer been reset?'

Q

Has the timer been reset?

A

Press the on/off control, located on the top of the machine. A red light should illuminate

No red light?

Go to 'No power'

Select the 'high' fan setting. A red light should illuminate under the selected setting

Press the timer control, located on the top of the machine. A red light should illuminate under the selected setting

No improvement?

Go to 'Have you checked for obstructions?'

Q

Have you checked for obstructions?

A

To work correctly the unit needs to be positioned so there are no obstructions around the air vents

No improvement?

Contact us

Q

Is the machine the correct size for your room?

A

If you have moved the air purifier to another room of a larger size, you may notice a reduction in air quality

Q

Have you checked the filter?

A

The filters will need replacing more often when the air purifier is used in a smoke filled or dusty environment

We recommend replacing the HEPA filter every 6 months, and the odour filter every 3 months

New filter required?

Go to 'Spares' tab above

No improvement?

Go to 'Have you pressed the reset button?'

Q

Have you pressed the reset button?

A

Press and hold the reset button located on the top of the machine for 3 seconds

No improvement?

Contact us

Q

Has the machine been without power for over 24 hours?

A

Press the on/off control, located on the top of the machine. A red light should illuminate

No red light?

Have you changed the fuse? If not, please replace the fuse in the plug with another 13 amp fuse

Fuse changed and still no power?

Contact us

1 product

  1. Air Purifier Filter Pack

    Replacement filter kit (Type 114) for your AP02 Vax Air Purifier.  Includes 2 x carbon filters and 1 x HEPA filter.  Filters capture harmful allergens such as pet dander, pollen and smoke, and should be replaced regularly to maintai optimum performance.

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1 product